Booking Terms
Please take a moment to read the booking terms and conditions below. When you confirm a safari booking with Choose Uganda Safaris, it means you have read, understood, and agreed to them. If anything is unclear or you have questions, just let us know.
1. Bookings
Choose Uganda Safaris collaborates with independent service providers to offer transportation, accommodation bookings, meals, trip excursions, and other related services. Please note that all programs and packages are subject to availability and are only guaranteed once confirmed.
Due to limited availability at certain lodges, camps, or hotels, we highly recommend making reservations well in advance of your intended travel dates.
If you wish to modify or adjust your booked program, Choose Uganda Safaris will do its best to accommodate your requests, provided such changes are feasible.
Any additional costs resulting from these adjustments will be borne by the client. Choose Uganda Safaris reserves the right to alter or revise the itinerary if necessary. Any such changes will be communicated to the client promptly for approval.
2. Pricing
The prices listed for specific safaris are based on the provided itinerary, with inclusions and exclusions clearly outlined unless otherwise stated. Please be aware that the prices displayed on our website or quoted to clients are subject to change without prior notice and are only confirmed at the time of booking.
3. Tour Operations
Photography During Travel: Choose Uganda Safaris may take photographs or videos during the course of any program and reserves the right to use these materials for promotional purposes. By booking with us, guests consent to the use of their images in such media. If you prefer not to have your images used, please inform us in advance.
While we strive to provide exceptional wildlife experiences, we cannot guarantee sightings of specific animals at particular times or locations. Guests are required to exercise caution and adhere to instructions provided by tour guides or wildlife rangers during animal encounters.
Choose Uganda Safaris reserves the right to substitute accommodations with equivalent or superior options. If an equivalent option is unavailable, we may offer the next best alternative, which may incur additional charges.
While we ensure that all vehicles are in roadworthy condition, we cannot be held liable for delays, breakdowns, or damage caused by poor road conditions. Only Choose Uganda Safaris’s designated drivers are permitted to operate company vehicles, and their decisions regarding routes and other operational matters are final.
4. Safari Booking Payments
A 30% deposit is required to confirm your booking. For gorilla and chimpanzee permits, full payment must be made in advance to secure the reservation.
The remaining balance is due no later than 30 days before the safari begins, unless otherwise agreed in writing. For bookings made within 30 days of arrival, full payment is required at the time of confirmation.
Failure to adhere to the payment schedule may result in the cancellation of your booking. Payments can be made via bank transfer prior to the start of the safari.
5. Booking Cancellations
Cancellation should take place in writing and is to be dated.
The customer cannot derive any rights from a verbal cancellation. The date on which the written confirmation of the cancellation is received will be considered the definite date of cancellation. The cancellation fee will be based on the total value of the reservation, as within the most recent confirmation letter of the group, trip, event, or conference.
This cancellation clause applies to the following types of cancellations:
- When the entire trip is canceled
- When canceling a part of the facilities for the trip (e.g., meal, break-out room)
- Reduction of the duration of the trip as a result of which the reservation value is reduced
- Reduction in the contracted number of guests
- Cancellation fees are calculated over the agreed total program cost:
6. Refunds
2 months prior to departure – 5% cancellation fee
28 days prior to departure – 10% cancellation fee
19 days prior to departure – 30% cancellation fee
9 days prior to departure – 50% cancellation fee
6 to 1 day prior to departure – 80% cancellation fee
No Show – 100% cancellation fee
7. Liability
Choose Uganda Safaris shall not be held liable for any loss, damage, or injury to persons or property.
We cannot accept responsibility or provide compensation for circumstances beyond our control, including but not limited to flight delays or cancellations, force majeure events (events that are completely out of Choose Uganda Safaris’s control) such as war, civil unrest, terrorism, border closures, government actions, strikes, epidemics, pandemics, quarantine, road closures, natural disasters, extreme weather, or technical/mechanical transport issues.
It is the responsibility of the travel agency or wholesaler to ensure that all tour participants possess the necessary passports, visas, travel permits, health certificates, and other required documentation.
Clients are responsible for their own health and are strongly advised to seek medical advice and obtain comprehensive travel insurance before visiting Uganda, Rwanda, Kenya, or Tanzania.
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