Privacy Policy
1. Introduction
At Choose Uganda Safaris Ltd (“we”, “our”, or “us”), your privacy matters. We are committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, and share your personal information. We follow relevant privacy laws. If there is any conflict between this policy and the law, the law will apply.
2. Collecting Personal Information
At Choose Uganda Safaris Ltd (“we”, “our”, or “us”), your privacy matters. We are committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, and share your personal information. We follow relevant privacy laws. If there is any conflict between this policy and the law, the law will apply.
2.1 General Information
“Personal information” means any information that identifies you or can reasonably be used to identify you. We collect and store personal information when you interact with us or use our services. We usually need your name and contact details to provide our services. In cases where it’s practical, you can interact with us anonymously or use a nickname.
We may collect your personal information from:
- Our website: www.chooseugandasafaris.com
- Your direct communication with us
- Your employer or company (if relevant)
- Phone, email, online forms, or written communication
- Our events or business activities
This may include:
- Your full name
- Contact details (email, phone number)
- Gender
- Physical or residential address
- Passport information
- Payment information (e.g., credit card or PayPal details)
- Website usage data (IP address, browser type, visited pages, etc.)
We only collect what we reasonably need.
2.2 Sensitive Information
Some personal information (e.g., health info) is sensitive and needs extra protection.
We only collect sensitive information if:
- You give us your consent
- It’s necessary for us to provide our services or meet legal obligations
- It helps us manage legal claims
By giving us sensitive information, you’re agreeing that we can use it as explained in this policy.
3. How We Use Your Personal Information
We may collect information automatically to monitor and improve our services. Much of this is aggregated and anonymous. We use personal information to:
- Establish and maintain our relationship with you
- Provide the services or products you request
- Allow you to access our services, site, and apps
- Make travel bookings and confirm details with partners
- Administer and manage services
- Improve our products, services, and your experience
- Respond to your questions and support needs
- Personalize your visit to our website
- Tell you about updates, offers, or promotions (you can opt out)
- Run surveys, contests, or other promotions
- Communicate with you personally
- Send administrative or security messages and service updates
- Let you share content from our site (e.g., “share this” features)
- Conduct internal research or analysis
- Measure website or service performance
- Meet legal obligations, resolve disputes, and enforce agreements
We won’t use your personal information for other purposes unless you give us permission.
4. Sharing Your Personal Information
We may share your personal information with:
- Our staff and contractors
- Service providers (e.g., booking partners, payment processors)
- Our advisors and agents
- Payment operators (e.g., credit card companies)
- Business partners and affiliates
- Sponsors or promoters of our events or contests
- New owners if our business is sold
- Anyone you authorize us to share your information with
We will also share your information when required by law or government authorities.
5. Protecting Your Personal Information
5.1 How We Protect It
We take reasonable steps to keep your personal information safe from misuse, loss, unauthorized access, or changes. These include:
- Up-to-date technical security (e.g., secure servers and networks)
- Staff access controls
- Reviewing how we store and process your data
- Any other reasonable security measures
While we take strong precautions, no system is 100% secure. We’re not responsible for illegal access by third parties.
5.2 Deleting Your Information
We’ll securely delete or destroy your personal information when it’s no longer needed, unless we’re required to keep it for legal or contractual reasons.
6. Cookies
Cookies are small data files sent to your browser and stored on your device. We use cookies to enhance your experience and gather usage data. You can set your browser to refuse cookies, but some site features may not work properly without them.
7. Sharing with Third Parties
7.1 Google Analytics
We use Google Analytics to understand how people use our site. It tracks your usage and may share this data with other Google services. Google may use this data to show personalized ads. It stores and processes data in the U.S. Learn more: Google Privacy Policy
7.2 Trusted Third Parties
We may share your info with a trusted third party that also holds data about you. They may combine that data to better understand your preferences and provide you with improved or personalized services.
7.3 Consent
Other than what’s outlined above, we will only share your personal information with third parties if:
- You agree
- The law or a court requires us to
We take steps to make sure third parties also follow privacy laws.
8. Other Websites
Our website may contain links to other websites. We’re not responsible for how these websites handle your personal information. Please read their privacy policies, especially if you plan to interact with them.
9. Accessing or Changing Your Information
9.1 Access
You have the right to access your personal information unless:
- It’s against the law
- It would breach another agreement
- It’s restricted under privacy laws
9.2 Making a Request
To request access, email us at info@chooseugandasafaris.com. We’ll respond with the information or explain why we can’t provide it.
9.3 Correcting or Deleting Info
To change or delete your personal information, email us at info@chooseugandasafaris.com. If we can’t make the change, we’ll explain why and tell you how to file a complaint. If you ask us to delete your information, we’ll do so unless we’re legally required to keep it.
9. Accessing or Changing Your Information
To change or delete your personal information, email us at info@chooseugandasafaris.com. If we can’t make the change, we’ll explain why and tell you how to file a complaint. If you ask us to delete your information, we’ll do so unless we’re legally required to keep it.
10. Complaints
If you believe we’ve breached your privacy or this policy, please email us at info@chooseugandasafaris.com. We’ll keep your complaint confidential and aim to resolve it within 30 days.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Please check regularly to stay up to date.
12. Contact Us
For questions, concerns, or more information about this policy, contact us at:info@chooseugandasafaris.com
Our Trusted Partners
